On Wed, Dec 7, 2016, at 11:24 AM, Zacharias Mitzelos wrote:
On Wed, Dec 7, 2016, at 11:26, Joerg Simon wrote:
> Am 06.12.2016 um 17:19 schrieb Giannis Konstantinidis:
>
>
>
>
>
>
>
>
>>
>>
>>
>>> How frequently does your CC get maxed out? Have we tried asking RH
>>> for a raise on the limit?
>>>
>> around every 2-3 month ... depends the seasons - raising the limit
>> would imho only the third best choice but the only that was not
>> dismissed yet (i have personally no problem with the limit but it is
>> one reason why sometimes things take longer) because i think the
>> better alternatives would be 1. more Credit Card Holders (what if i
>> get eaten by a Raptor?) 2. in-between recharge of the card if it is
>> at the max
>>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>> --
>>
Having another card holder would be the best alternative, but I
think
that the official answer from RH when we tried to ask for a second
card was that they don't allow more than one credit card holders in
a region.
Every region effectively has more than one cardholder already. The
region's second card holder is .... me :) (Well really the FCAIC
position). I can easily step in to help out when the regional card
holder's card is spent out.
The requirement here is that there must be a clear communication trail
that I can follow that lets me know the expense is approved and ready.
That means that the approvals must be clear, the receipts available, the
person's payment details available and the regional card holder should
contact me to help them.
This does not mean that an individual waiting on a reimbursement should
contact me. That hides issues that are happening in the region. If you
feel like your personal request isn't being serviced appropriately, you
should raise the issue with the regional group or FAmSCo and CC me.
This way we can solve both your problem and the larger regional
challenge as well.
Based on the limited data I have access too, reimbursement delays are
not being caused by cards being maxed out. This does not happen often.
The root cause is communication. We need to figure this out. That
means getting things out of emails and into tickets where everyone can
see it. That way the cause of the communications breakdown is clear and
can be considered for solutions.
regards,
bex