On Wed, 2007-06-13 at 08:39 -0400, Paul W. Frields wrote:
2. The right answer to flying requests is "If it's not in
Bugzilla, it
doesn't exist." Something the development guys insist on that is very
sane. Note this doesn't have to mean "File the bug or I'll ignore
you";
it could mean "If you don't/can't file the bug, I will get it in there
for you to tracak the work." At least, it should when you're the
kindler, gentler subproject. :-)
But bugzilla is universally understood to be neither kinder nor
gentler. :)
I'm not sure what the bottom line is here ... is it better to have one
tool, albeit one with a high barrier to entry? Or should we accept an
easier to use tool, therefore attracting more usage, but increasing our
workload across the two tools?
If I had to file a bug for every error I found, I'd go nuts. I'd much
rather fill out a quick ticket or, better yet, email docs-bugs(a)fp.o and
have a ticket automagically created.
I don't care if it uses BZ or OTRS on the backend. :)
- Karsten
--
Karsten Wade, 108 Editor ^ Fedora Documentation Project
Sr. Developer Relations Mgr. |
fedoraproject.org/wiki/DocsProject
quaid.108.redhat.com | gpg key: AD0E0C41
////////////////////////////////// \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\