Currently there's no way to assign tickets as much as each one going to
the list and cherry-pick the requests we believe we can attend. I'd
really like to have some automated way to do this as well, but I don't
think trac has such facilities, now, I am not a trac expert, but I'll
start looking into solutions.
On Fri, 2010-01-22 at 00:15 +0000, Keiran Smith wrote:
Mike McGrath wrote:
> Generally we've been dropping the ball on hosted requests, some sitting
> outstanding for several days before someone even responds.
>
> So what is a solution?
>
> I think we could automate the process even more then we do already, I'm
> open to suggestions.
>
> -Mike
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>
hmm.. How about have it like this.
Request Submitted -> System Checks What users activity is -> Assigns job
to user with least activity -> E-Mail is sent to the list
I think this will be an efficient way to Complete tasks much quicker.
Regards,
Keiran Smith (Affix)
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