On Fri, 22 Jan 2010, Keiran Smith wrote:
Mike McGrath wrote:
> Generally we've been dropping the ball on hosted requests, some sitting
> outstanding for several days before someone even responds.
>
> So what is a solution?
>
> I think we could automate the process even more then we do already, I'm
> open to suggestions.
>
> -Mike
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>
hmm.. How about have it like this.
Request Submitted -> System Checks What users activity is -> Assigns job
to user with least activity -> E-Mail is sent to the list
How do you measure 'activity'. Some tickets require far more work then
another. And what happens when a ticket gets assigned to someone who is
busy or away? I'd hate to think we're causing additional work for them,
or sending tickets to a black hole.
-Mike
I think this will be an efficient way to Complete tasks much
quicker.