The approach I would suggest is to have an icon on the user's desktop
(and a button in firstboot, or wherever) that says:
REPORT A PROBLEM WITH MY HARDWARE
The first step in this would be to select the user's hardware from a
menu showing the info.product fields (perhaps grouped by the
info.category field). This wouldn't be the same as filing a bugzilla
report - the main idea is a sort of a poll to let FC hackers know
which hardware needs the most attention at the moment.
Users will not always know that a device is not working when they
send in their initial hardware report, so we need to be able to let
them send in a "I have this hardware" report separately from the
"this hardware is not working for me" report.
On Jul 20, 2006, at 16:47, Damian Myerscough wrote:
I have attached an XML file that is produced by the hardware tracker,
the problem I have
encountered is asking the user if the device works. I am not sure how
to go about this?
Should I just filter out the info.product field which, would give:
<info.product>USB Hub Interface</info.product>
<info.product>USB Raw Device Access</info.product>
<info.product>UHCI Host Controller</info.product>
<info.product>82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller
This information from a new user to Linux would be hard for them to
understand if its working correctly. Any suggestions are most welcome.
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