#151: "The help channel for fedora is not too friendly"
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Reporter: sparks | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Negative
Resolution: | Keywords:
Blocked By: | Blocking:
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Comment (by dcr226):
A little pre-emptive with the ticket here IMHO
If a new users says "The help channel for fedora is not too
friendly" I
want to know why so this can be remedied.
..and you haven't actually qualified this remark.. What if the user had
said that "support in fedora is a little bit like banana eating monkeys
wearing boiler suits"..would we still need no qualification of the
statement prior to filing the ticket?
What if the user's definition of unfriendly is: "not enough smilies at the
end of sentences"?
I say, until we can get specifics of why he feels its "not friendly",
before making wild assumptions as to the reasons why, and calling out
trolls...do nothing.
--
Ticket URL: <
https://fedorahosted.org/irc-support-sig/ticket/151#comment:4>
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irc://irc.freenode.net/#fedora>
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