#147: Feedback should be much easier to give
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Reporter: ndroftheline | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Resolution: | Keywords:
Blocked By: | Blocking:
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Comment (by kevin):
So, first thanks for typing this up and thinking about it. ;)
We have discussed this kind of thing in the past, but revisiting is always
a good idea, IMHO.
Several things to consider:
* anonymous feedback is much less interesting to me personally, as it
prevents you from having any kind of dialog with the submitter. If you get
an anonymous "nirik sucks!" feedback, what do you do with it? You can't
ask them what caused the issue or how to improve things. :(
* Making a fas account is a slight burden, it's true... but in addition to
making sure there's an email address we can have a dialog with, it also
allows them to more easily contibute to other parts of Fedora.
* We do actually have a karma plugin in fedbot, but as you note it's not
really advertised and not very useful. We could look at making it more
useful or advertised if folks think it would be good.
* Using trac is an easy choice as it's provided and maintained for us by
Fedora Infrastructure. Other solutions might not be. We could indeed look
at simplifying the trac forms and such.
* We do have a step by step about submitting feedback in:
https://fedoraproject.org/wiki/User:Ankursinha/How_to_file_a_trac_ticket
We should get that finished and point to it.
Anyhow, hope you can make our next meeting (thursday at 18UTC in #fedora-
meeting), or if not, we can keep discussing it here and come to some
conclusion. :)
--
Ticket URL: <
https://fedorahosted.org/irc-support-sig/ticket/147#comment:2>
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