#151: "The help channel for fedora is not too friendly"
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Reporter: sparks | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Negative
Resolution: | Keywords:
Blocked By: | Blocking:
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Comment (by sparks):
Replying to [comment:4 dcr226]:
A little pre-emptive with the ticket here IMHO
I disagree. There is clearly an image problem here and we need to
determine what the cause of these problems are.
> If a new users says "The help channel for fedora is not too friendly"
I want to know why so this can be remedied.
..and you haven't actually qualified this remark.. What if the user had
said
that "support in fedora is a little bit like banana eating monkeys
wearing boiler suits"..would we still need no qualification of the
statement prior to filing the ticket?
Well, I believe the log that I attached actually qualifies the issues that
were in play. I haven't had a chance to pull excerpts out but I will
before the next meeting.
What if the user's definition of unfriendly is: "not enough
smilies at
the end of sentences"?
I would doubt that would ever be a problem that would be reported.
I say, until we can get specifics of why he feels its "not
friendly",
before making wild assumptions as to the reasons why, and calling
out
trolls...do nothing.
There were no wild assumptions made. I asked for an inquiry and then went
to collect logs and to find out what really happened. Any time someone
has a bad experience with Fedora Support we need to take a look at what
happened. Maybe it's wasn't the fault of one of our support-givers but we
have to remember that there are others watching. A poor exchange between
people in our support channel makes Fedora look bad.
--
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