Greetings and welcome to the list everyone. ;)
As you know, I have been hoping we could come up with a better way to
allow people to provide us feedback and let us act on it. A pile of
ideas is in:
https://fedoraproject.org/wiki/User:Kevin/Support_Feedback
At our last meeting we decided to setup this mailing list, and also
look at perhaps setting up a trac instance for feedback. I haven't
asked for the trac instance yet, as we aren't sure how we will use it.
So, what do people want to do?
Some possible ideas:
a) Just use this list for feedback. Sadly, that will likely result in
flamewars from people who aren't being constructive and/or people who
aren't taking criticism well. Since this would be public, there might
be ill will from people who air their dirty laundry who regret it
later down the road. We could moderate flamewars, but then we need to
know when to do so.
b) Setup a trac instance for people to file tickets. One advantage of
this is that we could force a template. This could point them to the
FAQ page, note that they should be constructive, ask for specific logs
or other information that people just posting to a list wouldn't
provide a lot of the time and ask them what outcome they are trying to
achieve. We still need to decide who triages the tickets.
c) Something else? Mail alias, moderated list, just keep the current
process as is, etc.
Note that the above are ideas on how to accept feedback, they don't say
anything about how we should process them or act on them.
Thinking about all this stuff makes me really want to go back to as
simple as possible, and when/if that doesn't work, try something else.
So, I would personally propose we just use this mailing list for
feedback, and we all try and accept feedback and come to some some of
rough consensus on how we want to act on it.
kevin