how much will you pay me to care?
On 11/28/2012 10:13 PM, irc-support-sig wrote:
#132: Sick of "you want me to support someone, pay me"
attitude in #fedora
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Reporter: ankursinha | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Negative
Keywords: | Blocked By:
Blocking: |
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This feedback is:
{{{
[ ] Positive
[X] Negative
[ ] Neutral
}}}
My IRC nick is: FranciscoD
=== Please briefly describe the interaction that caused you to file this
ticket: ===
Time and time again, I've seen people blow off users and provide the
reason "You aren't paying me! I'll help you if I want!" I'd
recommend that
such people '''not be allowed''' to help at all in #fedora. You
cannot
'''volunteer''' to help, and then use '''no
pay''' as a reason to
'''not''' help. '''Volunteering implies that
you're doing it for free,
without pay.'''
I understand that it is '''community support''', and we do get
people who
do '''ridiculous''' things to their systems. However, it is
common decency
to either help a user that you started assisting till their issue is
solved (irrespective of how much they may irritate you), or at least until
someone else takes over their case. To start helping someone and then
leave them with "best of luck to you" is unfair, and frankly, bad support.
The support sig '''interfaces most''' with fedora users, much
like the
ambassadors do. It doesn't help the community when we in the support sig
act rudely towards users. '''When you're helping in #fedora, you are
representing fedora''' (We even use @fedora cloaks!). Irrespective of what
a user has done, and how much they irritate you, you're expected to behave
properly, with respect, as a fedora contributor. How would it be if our
ambassadors went about saying "Oh! You use ubuntu? I'm not going to speak
to you!"?
I've also noticed that folks helping have their own preferences on subject
such as security. These may be good practices which should be followed in
general. However, a user not following these guidelines does not become
undeserving in any way. As an example, I saw a user being denied support
'''because he/she had selinux disabled''' (''I see you
disabled selinux.
Best of luck to you.''). I'd rather that he/she be assisted, and suggested
to enable selinux. Does denying assistance for this seem fair to you?
=== Please note other IRC nicks that are involved in this interaction: ===
None. It's a general trend I've seen from my experience in the channel.
=== Please describe what action or positive change could be adopted based
on this feedback: ===
I'd like it to be clarified that anyone who wishes to help out in #fedora
is doing it voluntarily, to help users, in the spirit that a community
supports it's users. If they blow off users and respond with "I'm not
getting paid for this, I don't '''have''' to help
you", they should be
asked to leave (and recommended that they join epel support or wherever
they can get paid for it?)
I would also like everyone helping to advise users to follow good
practices. However, limit it at that. The final choice should be left to
the user. Our task is to support them '''irrespective''' of how
they've
broken their systems (hence the terms "support"/"troubleshooting").
In the
worst case scenario, we'll recommend a reinstall. However, in no
circumstance should a user be battered for something they've done (or not
done) to their installation.
=== Any additional notes or logs ===
None.