#3: Kudos to #fedora
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Reporter: danielvanstone | Owner:
Type: feedback | Status: new
Priority: major | Milestone:
Version: | Keywords:
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Please fill in this template fully and provide all requested information.
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This feedback is:
[X] Positive
[ ] Negative
[ ] Neutral
My IRC nick is:
dvanstone
Please briefly describe the interaction that caused you to file this
ticket:
Asking a question on the IRC Freenode #fedora channel.
I have visited this channel on several occasions and generally take
confidence in the quality of what replies and solutions are given. I
realize that each volunteer/? does so to assist others in their use of
fedora software.
Thank you for being there to help and please keep up the good work.
Please note other IRC nicks that are involved in this interaction:
dcr226 , fenris02 , muep
Please describe what action or positive change could be adopted based on
this feedback:
The only constructive criticism I would say is.
Please -
Don't let every single answer be "Read the Man" while this does educate a
user. It also can become a frustrating factor. For those that have
learning issues, poor eyesight, or comprehension abilities regarding the
manuals themselves(sometimes overly technical).
Don't look down on someone if they do not possess the same reading writing
or comprehension skill that you have. Some may not be able to type as fast
or may have a slower internet connection, these all hinder how and what we
can do.
If you have explained to the extent that you know and questions arise that
are or have been discussed maybe you may need an additional person to help
you explain to the level that can be understood by the person.
Simply- If you talk over someones head then they probably won't
understand. Speak to their level.
Any additional notes or logs:
Thanks to all the people who help in the IRC channels.
I would be at a great loss without you
Thanks for your feedback!
--
Ticket URL: <
https://fedorahosted.org/irc-support-sig/ticket/3>
irc-support-sig <
irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on
irc.freenode.net