[irc-support-sig] #81: Positive Feedback (KolonelPanic)
by fedora-badges
#81: Positive Feedback (KolonelPanic)
---------------------+------------------------------------------------------
Reporter: tux21b | Owner: KolonelPanic
Type: feedback | Status: new
Priority: minor | Milestone: Fedora 16
Version: | Severity: Neutral
Keywords: |
---------------------+------------------------------------------------------
This feedback is:
{{{
[*] Positive
[ ] Negative
[ ] Neutral
}}}
My IRC nick is: tux21b
Please briefly describe the interaction that caused you to file this
ticket:
I had some troubles with missing packages after the upgrade to F16 (namely
gnome-contacts, gnome-documents, ...) using preupgrade and !KolonelPanic
send
me this extremely useful link (1) to clean-up after the upgrade.
1: http://fedoraunity.org/Members/fenris02/post_upgrade_cleanup
Please note other IRC nicks that are involved in this interaction:
!KolonelPanic
Please describe what action or positive change could be adopted based on
this
feedback:
Any additional notes or logs:
I am visiting #fedora occasional whenever I have a problem with the
distribution (most of the time after upgrading, so about 2 times a year)
and as
far as I remember all my questions in the past years have been answered
immediately in a pleasant way.
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/81>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
12 years, 5 months
[irc-support-sig] #82: Outrageous fast and competent support
by fedora-badges
#82: Outrageous fast and competent support
---------------------------------------------------------+------------------
Reporter: commander1024 | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 16
Version: | Severity: Positive
Keywords: gnome-settings-daemon color-profiles selinux |
---------------------------------------------------------+------------------
came in, described my problem precicely as I could, got links that solved
the problem in minutes. (EvilBob)
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/82>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
12 years, 5 months
Meeting time
by Kevin Fenzi
Our meeting time is thursday at 17UTC.
Do we want to adjust this due to no more daylight savings time?
Please speak up here, or we will just leave it at 17UTC.
kevin
12 years, 5 months
Minutes/Summary from today's irc-support-sig meeting (2011-11-10)
by Kevin Fenzi
=============================================
#fedora-meeting: IRC Support SIG (2011-11-10)
=============================================
Meeting started by nirik at 17:00:00 UTC. The full logs are available at
http://meetbot.fedoraproject.org/fedora-meeting/2011-11-10/irc-support-si...
Meeting summary
---------------
* init process (nirik, 17:00:01)
* Week in review (nirik, 17:03:56)
* LINK: http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
(nirik, 17:03:56)
* Tickets (nirik, 17:07:05)
* LINK: https://fedorahosted.org/irc-support-sig/report/1 (nirik,
17:07:05)
* ACTION: dcr226 to add a faq entry on non fedora fedora. (nirik,
17:15:03)
* Meeting time (nirik, 17:16:22)
* will ask for options for meeting time on the mailing list, revisit
next week. (nirik, 17:19:06)
* Open Floor (nirik, 17:19:10)
Meeting ended at 17:29:57 UTC.
Action Items
------------
* dcr226 to add a faq entry on non fedora fedora.
Action Items, by person
-----------------------
* dcr226
* dcr226 to add a faq entry on non fedora fedora.
* **UNASSIGNED**
* (none)
People Present (lines said)
---------------------------
* nirik (65)
* dcr226 (29)
* Khaytsus (21)
* DiscordianUK (13)
* zodbot (7)
* ianweller (6)
* zcat (5)
* shaiton_ (4)
* Sonar_Gal (4)
* saymoo (1)
* jsmith (1)
--
17:00:00 <nirik> #startmeeting IRC Support SIG (2011-11-10)
17:00:00 <zodbot> Meeting started Thu Nov 10 17:00:00 2011 UTC. The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
17:00:00 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
17:00:01 <nirik> #meetingname irc-support-sig
17:00:01 <nirik> #topic init process
17:00:01 <zodbot> The meeting name has been set to 'irc-support-sig'
17:00:10 <nirik> who all is around for a good ol irc support sig meeting?
17:00:37 <zcat> bacon.
17:01:09 * DiscordianUK is
17:01:19 * dcr226 switches the lights on and off
17:01:59 * nirik hands out bacon
17:02:40 <nirik> will wait another minute for folks to wander in.
17:02:51 * saymoo ping? pong!
17:03:09 * Sonar_Gal sneaks in
17:03:49 <nirik> ok, lets go ahead and dive on it.
17:03:56 <nirik> #topic Week in review
17:03:56 <nirik> http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
17:04:06 <nirik> I guess stats are still down. ;(
17:04:14 <nirik> so, this was release week.
17:04:20 <nirik> How has it seemed to go for everyone?
17:04:30 <nirik> busy, but not too busy it seemed like to me...
17:04:38 * jsmith hasn't been around much this week, unfortunately
17:04:50 <nirik> jsmith: travel will do that... ;(
17:05:21 <Sonar_Gal> I haven't been very active this week
17:05:33 <zcat> smooth release, 'cept for the 3rd party stuff as usual
17:05:45 <zcat> and grub2 grumpiness
17:06:02 <nirik> yeah, always new stuff hits at new release time. ;(
17:06:13 * DiscordianUK hasn't touched F16 yet
17:06:39 <nirik> ok, shall we move on to tickets then...
17:06:48 <dcr226> jsmith, next time you are on -social, I have a proposition ;-)
17:06:52 <dcr226> tickets+!
17:07:05 <nirik> #topic Tickets
17:07:05 <nirik> https://fedorahosted.org/irc-support-sig/report/1
17:07:12 <nirik> so, we have 3 tickets open this week...
17:07:19 <nirik> .title 82
17:07:19 <zodbot> nirik: Error: '82' is not a valid http url.
17:07:30 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/82
17:07:31 <zodbot> nirik: #82 (Outrageous fast and competent support) - irc-support-sig - Trac
17:07:39 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/81
17:07:40 <zodbot> nirik: #81 (Positive Feedback (KolonelPanic)) - irc-support-sig - Trac
17:07:58 <nirik> a kudo for EvilBob and one for kolonelpanic.
17:08:20 <nirik> and we have a negative one pending:
17:08:24 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/80
17:08:26 <zodbot> nirik: #80 (Fedora IRC Channel) - irc-support-sig - Trac
17:08:51 <dcr226> hold up...there's part-positive in #80 ;-)
17:08:51 <nirik> This one seems to have been a user who was sold a VPS as "Fedora" but it was only sort of loosely fedora. ;(
17:09:09 <nirik> then they were upset at being told so.
17:09:20 <nirik> I agree that telling them over and over isn't likely to help out.
17:09:43 <Khaytsus> I love that VPS's sell Fedora, but it seems they break/change the system in random ways.
17:09:44 <nirik> dcr226: oh yes, you have a kudos in there too. ;)
17:09:48 <Sonar_Gal> Yeah I remember that. They were told to re-install with fedora for full support as the kernel was not a fedora kernel
17:10:12 <nirik> in this case their php setup (which is where the problem was) didn't have Fedora defaults, so we didn't understand why it wasn't working.
17:10:18 <dcr226> I was there, it wasn't fedora...he wouldn't accept it, I tried to tell him, EvilBob tried to tell him...he wasn't having it
17:10:22 <Khaytsus> Like another guy couldn't get screen to work the other day because his VPS left out a standard filesystem in fstab.. I really should review logs and write that one down for later.
17:10:30 <DiscordianUK> Seems a fair point, we can't support random crud
17:10:34 <dcr226> nirik, yeah...and that was lucky "short tags" call really
17:10:35 <nirik> so, I wonder: could we write up a page on this?
17:10:43 <dcr226> nirik, "Do I have Fedora?"
17:10:50 * dcr226 isn't kidding btw
17:11:02 <Khaytsus> I think we can help to a point, but if it becomes obvious it's VPS-specfic breakage, we have to redirect them to their support.
17:11:07 <nirik> or 'why are people telling me I don't have a fedora install, when my provider said I do'
17:11:11 * Sonar_Gal dreds upgrading to 15/16 I don't want gnome 3
17:11:20 <DiscordianUK> Surely if it isn't actually Fedora they've contravened our copyright?
17:11:22 <nirik> perhaps it just could be a question on the faq?
17:11:23 <ianweller> did they mention which VPS it was?
17:11:32 <nirik> ianweller: I think they might have... let me look.
17:11:33 <ianweller> DiscordianUK: trademark guidelines, but yeah
17:11:53 <ianweller> DiscordianUK: there's some... interesting discussion happening about that. i need to talk with spot about it again since i don't remember.
17:12:09 <ianweller> maybe it already happened. i haven't been following
17:12:15 <dcr226> nirik, faq +1
17:12:18 * ianweller ducks back out :)
17:12:21 <Khaytsus> BTW, the guy with screen broken in his VPS was devpts was not in /etc/fstab... Unrelated to this ticket, just FYI
17:12:24 <nirik> "FDC Servers"
17:12:27 <dcr226> nirik, including how to determine Fedora-proper
17:12:48 <dcr226> not specifically FDC boxes...there are many FEdora-non-fedora vps providers out there
17:12:59 <ianweller> yeah
17:13:09 <Khaytsus> nirik: What's the remedy, calling it "Based on Fedora" ?
17:13:10 <nirik> I mean, I'm happy to try and help people, but when lots changes, their provider knows much more about that than we could learn by guessing.
17:13:23 <dcr226> and are being paid to support it
17:13:38 <Khaytsus> dcr226: heh, most of these cheapest ones have little to no support, but I agree.
17:14:04 <nirik> so, would anyone like to commit to adding a faq on this?
17:14:18 <dcr226> I will, if the timeline is within 2 weeks
17:14:24 <DiscordianUK> You could modify the centos faq
17:14:28 <nirik> sure, I don't think there is any hurry.
17:15:03 <nirik> #action dcr226 to add a faq entry on non fedora fedora.
17:15:06 <dcr226> could you add it as an #action, so I don't for.....
17:15:08 <dcr226> ok then :-)
17:15:17 <nirik> would someone like to close out tickets this week?
17:15:55 <zcat> I will. (think i've only done it twice before)
17:16:16 <zcat> (not that anyone's keeping count)
17:16:16 <nirik> zcat: cool. Thanks.
17:16:22 <nirik> #topic Meeting time
17:16:33 <nirik> so, do we keep meeting at 17UTC, or move to 18UTC? or ?
17:17:06 * dcr226 doesn't mind which
17:17:18 * nirik is ok either way too.
17:17:38 <DiscordianUK> doesn't bother me
17:17:52 <nirik> I guess keep it as is for now, wait for more feedback?
17:17:59 <dcr226> I say take it to the ML
17:18:14 <dcr226> people with timing problems aren't likely to be here right now due to ..... timing problems :-)
17:18:45 <nirik> yeah.
17:19:06 <nirik> #info will ask for options for meeting time on the mailing list, revisit next week.
17:19:10 <nirik> #topic Open Floor
17:19:16 <nirik> anyone have anything for open floor?
17:19:21 <shaiton_> ?
17:19:42 <Khaytsus> I added a note to 80 btw
17:19:55 <dcr226> shaiton_, go for it
17:19:58 <shaiton_> not sure to ask on the good place :)
17:19:58 <shaiton_> how to ask zodbot to join other chanel, BZ?
17:20:13 <nirik> shaiton_: just ask in #fedora-admin... someone can do it easily.
17:20:38 <Khaytsus> I guess I have an open topic.. Seems.. quiet for 16... Was it busy Tuesday and quietened down, or has this been a quiet release? Do we know why? (It all magically worked perfectly?)
17:20:41 <shaiton_> ok, thanks
17:21:02 <dcr226> nirik, would it be wise if we went through the members of the SIG to see who is still active? I arrive at that question because of the timing thing
17:21:33 <Khaytsus> Some Xorg CPU issues, some ongoing Gnome + video issues, but otherwuise pretty quiet?
17:21:33 <nirik> dcr226: well, people come and go... not sure how much we can tell. Just see who replies to the time question on th elist?
17:21:42 * DiscordianUK wonders if I still am
17:21:55 <nirik> Khaytsus: it's been kinda quiet... not sure why. I think there's been a lot of people saying things are just working for them, which is great.
17:22:04 <dcr226> nirik, yeah
17:22:09 <Khaytsus> nirik: Yes, that would be great, compared to "nobody is using 16" of course ;)
17:22:39 <Khaytsus> Not as much systemd complaints as I expected either... The pain has numbed since 15?
17:22:56 <DiscordianUK> perhaps
17:23:06 <dcr226> Khaytsus, just less issues with it
17:23:12 <nirik> download servers have been pretty pegged...
17:23:19 <Khaytsus> Besides ourney farts like me who hadn't touched 15 and just now touching 16...
17:23:22 * nirik hasn't looked at torrent stats.
17:23:46 * DiscordianUK must download F16
17:23:49 <Khaytsus> dcr226: As long as you don't have to tweak it, it just works. ;)
17:24:00 <Khaytsus> Cheatsheet has been up in a tab for days now.....
17:24:08 <Khaytsus> Anywho.
17:24:14 <DiscordianUK> That implies Gnome
17:24:56 <nirik> yeah, not sure... I guess we should know more next week when we can look back at stats.
17:25:08 <Khaytsus> Gnome's are only useful for decorating someone else's yard.. None here ;)
17:25:08 <nirik> f15 was actually a more popular release than 14.
17:25:16 <nirik> so, we will see if f16 keeps the trend going
17:25:33 <nirik> anyone have anything else? or shall we call it a meeting?
17:25:40 <Khaytsus> nirik: Yeah it'll be interesting to see the stats.. I was really busy Tuesday so I didn't experience the first-day rush but just has been quiet. Hopefully it's a good thing :)
17:26:19 <Khaytsus> And I have my F16 stick up, so that's cool, just a few adjustments to my "postinstall" scripts for systemd and some stuff, so hopefully I'll be playing with 16 more myself.
17:26:24 <nirik> yeah, I think we will also see a spike in stuff at the weekend...
17:26:26 <Khaytsus> But no more meeting stuff from me
17:26:33 <nirik> as many people decide to upgrade when they are off work
17:26:37 <Khaytsus> Yep
17:27:07 * dcr226 notes that distro-sync seems to be a viable upgrade options, seems to have worked well a few times here
17:27:14 <dcr226> s/options/option
17:27:22 <nirik> yeah, worked great for me too on a number of machines.
17:27:37 <DiscordianUK> from presumably f15?
17:27:40 <nirik> yeah
17:27:46 <dcr226> DiscordianUK, 14>15>16 has worked for me
17:27:49 <dcr226> oh, and 13>14
17:28:02 <dcr226> 13 -> 14 was this box here
17:28:06 <DiscordianUK> Hmmm
17:28:36 * nirik will close out the meeting in a minute if nothing more.
17:28:39 <Khaytsus> My machine at home is 14.. I need to update it at some point, have a binary-only app which is built against 15 and I can't run it.. ah well
17:28:49 <DiscordianUK> Interesting gonna put F16 on my desktop box but it runs f12 atm
17:29:34 <dcr226> DiscordianUK, go for it :-)
17:29:51 <nirik> Thanks for coming everyone. Keep up the supporting!
17:29:52 <dcr226> yum --releasever=16 distro-sync and see what happens :-)
17:29:57 <nirik> #endmeeting
12 years, 5 months
[irc-support-sig] #79: Abusive behavior by operator
by fedora-badges
#79: Abusive behavior by operator
---------------------+------------------------------------------------------
Reporter: jjzh | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 15
Version: | Severity: Neutral
Keywords: |
---------------------+------------------------------------------------------
This feedback is:
{{{
[ ] Positive
[ ] Negative
[x] Neutral
}}}
My IRC nick is: czx
Please briefly describe the interaction that caused you to file this
ticket: An operator was trolling me and threatening me when I asked him to
stop.
Please note other IRC nicks that are involved in this interaction:
Southern_Gentlem
Please describe what action or positive change could be adopted based on
this feedback: Inform moderators that trolling is not acceptable, and that
support channel is not their private shop.
Any additional notes or logs: That one of his trolling remarks:
<Southern_Gentlem> that will cause your problem of long boot right there
because it is trying to debug everything as it boots
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/79>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
12 years, 5 months
Re: [irc-support-sig] #80: Fedora IRC Channel
by Robert 'Bob' Jensen
----- "Chris Punches" <punches.chris(a)gmail.com> wrote:
> It is absolutely disgusting that this bjensen is so continuously
> assigned as arbiter to these tickets when so many of these complaints
> are about his own behavior. When are one of you guys going to step in
> and get that guy out of there? This was obviously yet another instance
> of a conflict of interest. The logs are public for that channel iirc
> and we know bjensen was present for the conversation that resulted in
> the complaint, so instead of posting logs he just closes the ticket!
> How's that for accountability?
>
I've not closed this ticket, it is open and always has been. You have an ax to grind against me. So be it but don't lie. I have no regrets closing your tickets in the past asking you to file them properly. None what so ever.
-- Bob
------------------------------------------------------------------------
| Robert 'Bob' Jensen || Fedora Unity Founder |
| bob(a)fedoraunity.org || http://fedoraunity.org/ |
| http://bjensen.fedorapeople.org/ |
| http://blogs.fedoraunity.org/bobjensen |
| http://www.facebook.com/rpjensen |
------------------------------------------------------------------------
12 years, 6 months