On Wed, 2010-02-03 at 23:05 +0000, Sam Sharpe wrote:
On 3 February 2010 22:53, Aaron Konstam
<akonstam(a)sbcglobal.net> wrote:
> This problem was minor but in the past I was the system administrator of
> a network of 80 Linux computers and a problem with one of the system
> components failed and its failure was critical for the running of the
> system. No response was offered to my bugzilla request until we were 2
> versions further in the Linux development tree so the repose was
> useless. Bugzilla can't be used with that kind of response time. And
> that was my whole point.
Free software does not generally have an SLA, hence I don't believe
the Fedora Bugzilla advertises one either.
If you *need* it, then you need to use something which does have an
SLA - I would suggest that RHEL, SLES (or Ubuntu with a support
contract from Canonical) would be a better fit for someone who's
operation depends on a product and are is capable of contributing a
fix to the issue themselves.
--
Sam
You are right no SLA in bugzilla. But is bugzilla does not imply a
reasonable effort on the part of the developers to try to fix problems
it is relatively useless to the users of Fedora.
--
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This restaurant was advertising breakfast any time. So I ordered french
toast in the renaissance. - Steven Wright, comedian
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Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam(a)sbcglobal.net