On 3 February 2010 22:53, Aaron Konstam <akonstam(a)sbcglobal.net> wrote:
This problem was minor but in the past I was the system administrator
of
a network of 80 Linux computers and a problem with one of the system
components failed and its failure was critical for the running of the
system. No response was offered to my bugzilla request until we were 2
versions further in the Linux development tree so the repose was
useless. Bugzilla can't be used with that kind of response time. And
that was my whole point.
Free software does not generally have an SLA, hence I don't believe
the Fedora Bugzilla advertises one either.
If you *need* it, then you need to use something which does have an
SLA - I would suggest that RHEL, SLES (or Ubuntu with a support
contract from Canonical) would be a better fit for someone who's
operation depends on a product and are is capable of contributing a
fix to the issue themselves.
--
Sam