2008/6/23 Kevin Fenzi <kevin(a)scrye.com>:
On Mon, 23 Jun 2008 17:57:10 -0400
walters(a)verbum.org ("Colin Walters") wrote:
> 2008/6/23 Kevin Fenzi <kevin(a)scrye.com>:
>
> >
> > This weekend at Paul's State of Fedora talk at the end of the
> > sessions on Saturday, he mentioned several areas where Fedora
> > really could improve. One of these areas was the help that people
> > get on the #fedora irc channel.
>
>
> I think IRC is kind of fundamentally doomed because of the culture.
Well, I agree there are issues to be overcome, but I think it's worth
us trying to provide all the support channels we can, eventually even
(if enough people are insane enough to want to): call in support
(fedora talk rocks!) :)
> If we want to emphasize a support medium, the forum is much nicer:
>
>
http://forums.fedoraforum.org/forumdisplay.php?f=7
>
> It has decent search (and unlike Bugzilla your forum thread won't
> vanish from search because it's too old or got fixed, grrr)
Sure, I think forums work great for some people... I would love to see
Yeah I have seen some people able to wrap their midns around it.. me I
just can't focus on the forums and my email and my IRC sessions.
the forum people talking to the irc people talking to the mailing
list
people and each providing the support they like to provide.
I have no real idea who runs the forum... are we likely to get them
seeing this thread?
> The live aspect of IRC is nice though; Mozilla has been doing some
> work on live chat support which looks potentially useful:
>
http://support.mozilla.com/en-US/kb/Live+Chat
Yeah, that would be potentially very nice to use...
We could point that at the #fedora channel if we can get it setup
better.
The big issue with IRC is that when you are in crisis mode, you want
to focus on one 'thread' at a time.. and IRC ends up getting lolcat
threads with 'kernel corrupted ext3 node' in horrible ways.
--
Stephen J Smoogen. -- BSD/GNU/Linux
How far that little candle throws his beams! So shines a good deed
in a naughty world. = Shakespeare. "The Merchant of Venice"