On Fri, 2003-07-25 at 00:09, Chris Ricker wrote:
On Thu, 24 Jul 2003, Havoc Pennington wrote:
> Another kind of bias is that people only complain about what they
> don't like, very few people ever praise what they do like.
>
> That is if you have 100 people who like it how it is and 10 people who
> don't, you'll get 10 complaints and 1 praise, which looks like a 10-1
> vote for changing it.
>
> You find out the reality when you change it and suddenly get 100
> complaints and 0 praise. ;-)
>
> Anyway, this is why you really have to understand the goals and
> rationale for why the software is how it is, otherwise you sort of
> just keep changing it back and forth in response to complaints.
I was actually thinking about this last night when I ran across a "praise
bug" in bugzilla. The problem is that there's no real place for praise ;-).
There's bugzilla for logging all the "this sucks" stuff, but there's
no
similar constant surveying / tracking of what people like.... Maybe it would
be a good idea to catalog periodically?
Well, I guess the problem is that users don't _know_ what they like
until they lose it, mostly because lots of features are just hidden (for
good reasons).
later,
chris
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