Some suggestions for #fedora:
- My suggestion here would be that if any OP has had multiple complaints filed against
them in the ticket system - there's probably been many other CoC violations the
victims didn't bother to file - and they really should retire and recover from their
burnout before trying again.
- Op status is *not* a status symbol, it's a responsibility, and it seems like a lot
of people wield IRC ops not due to any actual personal responsibility but rather because
they were around when the Fedora project was in its early days and have held on to it
since then - not really a good reason to keep them. It should be more like a relay race
baton, not a certificate you hang on your wall forever.
- A suggestion would be to offer ops to top-rated helpers on ask.fpo and make them
rotating positions as any other parts of the project (fesco, council, famsco, etc.) are.
This would also hopefully help combat burnout by giving overwhelmed ops a e asy way to
gracefully bow out without drama or feeling like a quitter or leaving the other opers
high
and dry without a replacement - just don't run for re-election and let someone else
step up.
We do get very positive feedback about users' interactions on ask.fpo and use it as
the main support channel we point people to on our websites. The system has built in
moderation that allows to keep things more civil than IRC affords.
~m
+1 to all of this. I don't think that Ask and IRC are so different that it requires
different kinds of people to moderate each of them.