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On 09/23/2013 05:49 PM, "Jóhann B. Guðmundsson" wrote:
Greetings you all
After bit of irc discussion there is a compelling reason to move entirely away from Red Hat bugzilla as well as away from concept of hosting our own.
Now it pretty much boils down to this.
- Generic attitude of many maintainers is that reports either go
to the correct place ( upstream ) or they get their bugzilla ignored. 2. More often than not downstream maintainer as in packager does not know the code at all so filling the bug downstream makes no sense since it brings just unnecessary latency to the process. 3. Hosting our own bugzilla cost resources and does not solve 1. or 2.
I personally for many years have argued against this since to an reporter it might mean having thousand of accounts but given that we are going through new fase and the times are changing in the linux eco system I would like to get your opinion about we stop reporting altogether in Red Hat bugzilla and report only directly upstream as in kernel bugs to the kernel community, Gnome bugs to theirs, KDE to their etc.
The obvious benefit of doing this is that our bugs might actually get look at,dealt with as well as all that being done in a shorter time frame.
Thoughts and comment.
JBG
To Date I've seen several posts, but feel it appropriate to reiterate some of what I have read. First I've been a computer user/programmer for 39 years. I've been a Fedora User since Fedora 6 and a test monkey of sorts since Fedora 11. That said I still find it confusing at Bugzilla to know what package to file bugs against. Recently I filed an F20 Bug because the Network Manager Icon did not behave as expected. Network Manager Icon so I filed against NetworkManager. Turns out the icon is contolled by some gnome-nm-applet and the bug needed to be filed against that package. Using RH Bugzilla the package maintainers knew this and rerouted the bug which was addressed. In the world you suggest, I would have gone to NetworkManager and opened a bz account there or tried to remember the one I had from F18. Then when I got a "it's not our problem" response, tried gnome's bz and maybe have been directed to the applet bz. I can't begin to imagine how frustrating this will be for new users. When you choose distro X and it doesn't work you expect them to at least take your report and assist you making their distro work, whether the problem is theirs or upstreams or the users ineptitude. I am definitely opposed to a departure from the current bug reporting methods, unless the new method can be fully automated, and even then I would be skeptical. It may cost RH something to maintain BZ for Fedora in terms of infrastructure and support personnel. But trying to pass this buck to upstream is a wrong move, IMHO.
Sincerely, Bob Lightfoot