On Mon, 23 Sep 2013 23:21:13 +0000, Jóhann B. Guðmundsson wrote:
On 09/23/2013 11:07 PM, Bill Nottingham wrote:
- Not all things we ship have active upstream bug trackers to fall back on
What do you think that tells us about the thing we are shipping?
Nothing. There are large projects as well as small projects, some with non-public bug tracking only, but with good reachability via email (or message boards or IRC).
Honestly, I think a good dedicated triage team that works to verify and move upstream as appropriate works better. But, you know, requires getting and keeping such a team.
Quite frankly that has been proven not to work and quite frankly the packager should be the one playing that middle man ( which is not working either ).
It's not feasible in all cases. It fails already, if a bug reporter doesn't answer questions (in the worst case whether the problem is reproducible with the latest development code?). The most a "middle man" can do in that case is forwarding a bug report upstream without prior triaging or contributing a patch. That's not very helpful. Especially not if a problem is not reproducible. There are upstreams that move on immediately, if the first attempt at reproducing a problem is not successful or if the backtrace may be just due to side-effects.