I like it. The Personal bit is just enough, and the Environment section was sorely missing
from the existing personas.
Your call for thoughts on the Needs/Wants section ties directly into what is currently
under "Cloud-based responsibilities."
https://redmine.aeolusproject.org/redmine/projects/aeolus/wiki/Personas#S...
I actually think we need two things
1. Key Goals
These should deliberately state what AND how he needs to do his job well. I think this
would probably an action-oriented re-write of the current "Cloud-based
responsibilities" into succinct statements that sound like actual goals, i.e:
* Respond quickly to incidents and outages in services
2. instead of Needs/Wants, how about Challenges?
Challenges makes this section a bit broader. It still allows us to express needs and
wants, but puts more emphasis on acute problems that the tool needs to solve. Focusing on
challenges helps us define the value proposition of the tool. A challenge might sound
like:
* Needs a way to be alerted about incidents that require immediate response even when not
at a computer
Note that one starts with "need" - they don't all have to. The challenges
list shouldn't try to be a list of solutions either, It should just describe pain
points which will then help us determine what the tool can provide to address.
Thoughts?
Jeremy
On Nov 6, 2012, at 9:13 AM, Justin Clift <jclift(a)redhat.com> wrote:
Hi all,
This is the text for the "SysAdmin" Persona (Sam), presented a
few minutes ago.
Trying to think of how to specify needs/wants, but nothing's
coming to mind. Any suggestions?
+ Justin
**************************************************************
Sysadmin Persona: Sam
Personal background
*******************
* Sam is a 35 year old male from Hanoi, Vietnam, who migrated
to east coast US about 10 years ago.
* He is the sole breadwinner in his family, happily married to
his wife of 8 years, and has a 3 year old child.
* Sam works as the Aeolus SysAdmin for "T-Bone", a large
monopoly style Telco in his area.
* He previously worked on Enterprise Class Solaris Systems for
many years, and moved to working with Linux (mostly RHEL), a
few years ago.
Environment
***********
* "T-Bone" has dedicated NAS, SAN and network teams, with a 2
week+ (min) turn around time for requests.
* Aeolus runs on a single server in this environment, a dual
cpu (2 x quad core) HP DL380 with 24 GB RAM, and 2TB of
local RAID 0 SATA storage.
* Aeolus is hooked up to a small vSphere 5.x cluster. vCenter
is running on a server identical to the Aeolus one, and 4 x
hosts (also HP DL 380's) with 96GB RAM and 4TB of shared
NetApp storage (a fast NAS).
* Sam's team also use Aeolus with EC2, for giving their
partners access to selected builds of their applications,
for testing and qualification (not prod).
* The Aeolus environment is used by the developers in a part
of T-Bone's business and government division. About 40
people.
* The standard development platform the developers write for
is RHEL 6.x, JBoss (various releases), and Oracle 10g/11g.
* NetBackup is the enterprise backup solution, so Sam wrote
custom shell scripts to do backups of Aeolus nightly.
They don't back up generated Aeolus images, but do backup
up everything else (Aeolus state, XML templates, etc).
* Sam has a ToDo list item to investigate RHEV, and has been
toying around with oVirt on a spare desktop box. Not in
depth with it yet.
Needs / wants
*************
* ???
**************************************************************
--
Aeolus Community Manager
http://www.aeolusproject.org