Hi guys,
This morning I've been working on the redesigned Fedora Help page. This is what I've got so far:
http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup1.pn... http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup1.sv... (source)
The idea is that first, the most frequently asked questions are displayed. If a user's question isn't in there, he or she can search the Documentation. Then, if it still can't be found, the user can take action him or herself and ask the question on IRC, the mailing list or the Fedora Forums.
What do you think? Does this order make sense? Have I the main support systems?
Jef
Hi Jef!
On Wed, 2010-09-22 at 15:41 +0200, Jef van Schendel wrote:
Hi guys,
This morning I've been working on the redesigned Fedora Help page. This is what I've got so far:
http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup1.pn... http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup1.sv... (source)
The idea is that first, the most frequently asked questions are displayed. If a user's question isn't in there, he or she can search the Documentation. Then, if it still can't be found, the user can take action him or herself and ask the question on IRC, the mailing list or the Fedora Forums.
What do you think? Does this order make sense? Have I the main support systems?
This is great! One thing I would throw in there - maybe make it a second column in the FAQ section - is the common bugs list which I believe gets updated every release with the most frequently-reported issues & has workarounds listed where possible -
http://fedoraproject.org/wiki/Bugs/Common
I think if we can work that in somehow then this page is pretty perfect!
:)
~m
2010/9/22 Máirín Duffy duffy@fedoraproject.org
Hi Jef!
On Wed, 2010-09-22 at 15:41 +0200, Jef van Schendel wrote:
Hi guys,
This morning I've been working on the redesigned Fedora Help page. This is what I've got so far:
http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup1.pn...
http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup1.sv...
(source)
The idea is that first, the most frequently asked questions are displayed. If a user's question isn't in there, he or she can search the Documentation. Then, if it still can't be found, the user can take action him or herself and ask the question on IRC, the mailing list or the Fedora Forums.
What do you think? Does this order make sense? Have I the main support
systems?
This is great! One thing I would throw in there - maybe make it a second column in the FAQ section - is the common bugs list which I believe gets updated every release with the most frequently-reported issues & has workarounds listed where possible -
http://fedoraproject.org/wiki/Bugs/Common
I think if we can work that in somehow then this page is pretty perfect!
:)
~m
-- websites mailing list websites@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/websites
Good point. I think the page looks great and it gives the visitor explicit directions on what to follow.
Jef did mention on IRC that a "submitting a bug report" may be relevant on this page too. I would think possibly as step #4. Any thoughts around that?
Sijis
2010/9/23 Jef van Schendel jefvanschendel@gmail.com:
[.....]
I'm not sure yet, as you can tell by my rambling. :)
I'll give it some more thought and make some more mockups to experiment!
Jef
Ok guys, I've now got this:
http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup2.pn...
So basically I've added it as a (pretty obvious) sidenote with links to the common bugs, bugzilla itself and the report-a-bug wiki page. I didn't want it to be too big/obvious by making it a step 4 or having a list of bugs there, making it take up half of the Help page.
What do you think? Does it work like this?
Jef
PS Wooops... I just noticed I sent the previous replies either to Sijis only or Máirín only... Sorry about that!
Hi Jef!
On Thu, 2010-09-23 at 15:41 +0200, Jef van Schendel wrote:
Ok guys, I've now got this:
http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup2.pn...
So basically I've added it as a (pretty obvious) sidenote with links to the common bugs, bugzilla itself and the report-a-bug wiki page. I didn't want it to be too big/obvious by making it a step 4 or having a list of bugs there, making it take up half of the Help page.
What do you think? Does it work like this?
This looks fantastic!!!
~m
2010/9/23 Máirín Duffy duffy@fedoraproject.org:
Hi Jef!
On Thu, 2010-09-23 at 15:41 +0200, Jef van Schendel wrote:
Ok guys, I've now got this:
http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup2.pn...
So basically I've added it as a (pretty obvious) sidenote with links to the common bugs, bugzilla itself and the report-a-bug wiki page. I didn't want it to be too big/obvious by making it a step 4 or having a list of bugs there, making it take up half of the Help page.
What do you think? Does it work like this?
This looks fantastic!!!
Why thank you! ;)
I still need to brush it up a little - and I'm not sure about the drop shadow, which I think is a little cheesy and doesn't fit in with the rest of the pages.
However if we can agree that this is the layout we want to go with, I can tidy it up, work with Marketing to get some decent content and finish it. :)
Jef
2010/9/23 Jef van Schendel jefvanschendel@gmail.com
2010/9/23 Máirín Duffy duffy@fedoraproject.org:
Hi Jef!
On Thu, 2010-09-23 at 15:41 +0200, Jef van Schendel wrote:
Ok guys, I've now got this:
http://schendje.fedorapeople.org/fedorahelp/helpfpo-redesign-2010_mockup2.pn...
So basically I've added it as a (pretty obvious) sidenote with links to the common bugs, bugzilla itself and the report-a-bug wiki page. I didn't want it to be too big/obvious by making it a step 4 or having a list of bugs there, making it take up half of the Help page.
What do you think? Does it work like this?
This looks fantastic!!!
Why thank you! ;)
I still need to brush it up a little - and I'm not sure about the drop shadow, which I think is a little cheesy and doesn't fit in with the rest of the pages.
However if we can agree that this is the layout we want to go with, I can tidy it up, work with Marketing to get some decent content and finish it. :)
Jef
Yeah, i think its great. I will agree putting the bugs in a separate box and not making it a step #4 is the right approach.
Sijis
websites@lists.fedoraproject.org