#131:
https://fedoraproject.org/en/get-help should have
ask.fedoraproject.org as
an option
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Reporter: notting | Owner: webmaster
Type: enhancement | Status: reopened
Priority: major | Milestone:
Component: General | Version:
Resolution: | Keywords:
Blocked By: | Blocking:
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Comment (by mattdm):
Replying to [comment:4 kevin]:
Well, I'm not sure that all less experenced users will pick it...
I
suspect many will click on that and get the wiki page about irc and decide
it's too much hassle and go back and choose something else. ;)
Specifically, I'm concerned that:
* less experienced users will be ''particularly'' inclined to choose
"chat"
* They'll hit the IRC page and:
* decide it's too much hassle and ''never come back''
* gamely try to get into irc, and spend time on that instead of their
problem
* maybe succeed, and hopefully get good help (yay)
* get really frustrated and not only never come back, complain to their
friends.
* succeed after much effort but not get help for whatever reason
Even in the best case there, the barrier to help was higher than expected
when looking at a friendly-seeming chat logo — exactly what we don't want
for those less experienced users.
(RFE: web-based entry to #fedora channel, with a web-based nick
registration process.)
But I really have no data to support anything there, happy to see
some.
;)
I too have no data. :)
What if we put "Chat support via IRC", to at least give people a warning
before clicking?
--
Ticket URL: <
https://fedorahosted.org/fedora-websites/ticket/131#comment:5>
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https://fedoraproject.org/wiki/Websites>
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