On 05/14/13 09:41, William Mattison wrote:
> From: William Mattison <wcmattison(a)yahoo.com>
> To: users(a)lists.fedoraproject.org
> Sent: Monday, March 25, 2013 11:33 AM
> Subject: no printout, but no other hint of error.Â F18.
> When I try to print anything out, I get no printout.Â Even a test page does not
> come out.Â But no indication of trouble shows up on the monitor, and no
> indication of trouble on the printer's display.Â I did download and install
> the driver.Â cups gives no hint of trouble that I recognize.Â If I restart the
> system and boot up with Windows 7 home, I do get printouts.
> The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and
> the printer is connected to the system via usb bus.Â This is a stand-alone home
> I'm neither trained nor experienced in sys. admin.Â I've exhausted the
> help I can get from the printer's manual (media and web site).Â Any help you
> can give will be appreciated.
Some time ago, I put this aside because Xerox said it would work the problem.Â Xerox has
since refused to work it.Â Xerox does support this device on Redhat Enterprise systems,
but will not support it on Fedora systems.Â A Xerox user-support back-line engineer was
able to reproduce the problem on a Fedora-18 system (hardware unknown).Â Xerox engineers
were not able to reproduce the problem on a 32 bit Enterprise system.Â I now need to
revive this issue here.
I don't know how printing works ("under the hood"); and I do not know the
jargon involved.Â So let's please take this one easy step at a time.Â My first
question:Â Once the Xerox driver (an RPM) for the device is downloaded, and RPM and cups
have done what they do, what files (names) should be where (paths) with what ownership and
what permissions?Â This information will let me check that the download and install
worked correctly.Â I did the download and install as the root user.
Do you see any errors in /var/log/messages pertaining to cups? Does "lpstat
-t" show the printer and is it enabled?