Hi,
could you please remove support@it4i.cz (or *.it4i.cz?) from the list? They keep spamming me with useless support ticket messages and don't respond to my complaints.
Thanks Carsten
Hi,
I am sorry there was issue with configured address to the mailing list. Originally our Fedora account was created with general support queue address and later we added that the emails should go to infra... at it4i.cz for our special administrator queue.
Our L1 support handled the ticket but did not understand that its comming from email conference. I updated the settings once again in the Fedora Hyperkitty so that only the infrastructure team mail address will receive messages and only digests. Hopefully this eliminates the issues and I am once again sorry for unneeded traffic.
Best regards,
Ondrej Filip IT4Innovations
On Fri, Apr 12, 2024 at 10:43:10AM -0000, IT4I Fedora wrote:
Our L1 support handled the ticket but did not understand that its comming from email conference. I updated the settings once again in the Fedora Hyperkitty so that only the infrastructure team mail address will receive messages and only digests. Hopefully this eliminates the issues and I am once again sorry for unneeded traffic.
Please tell your L1 support that there's always the option to ask questions and reach out to someone who offers help. Simply ignoring these messages doesn't help, in fact it makes it worse. I've sent around 10 messages, all of them have been ignored. In addition, I don't know why this message has NOT been ignored. Please investigate and tweak your support accordingly.
Best regards, Carsten
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