On Fri, Sep 26, 2008 at 04:11:34PM +0200, David Nielsen wrote:
2008/9/26 Karsten 'quaid' Wade kwade@redhat.com
One thing I kept reading in recent time on fedoraforum.org is how much of a disconnect people felt between the marketing message for F9 and the reality. "If they had just said it's a beta X.org and beta KDE, suck it up, it would have been easier. But they invited all these new users with slick shiny promises and let them down."
I'm going to try to address this head-on in the release documentation, with sections that highlight potential and known problems. I'm not sure what to do about the marketing message except to note that we don't want to undermine our success through over-hype.
By coincidence I had the very same conversation with a friend today. He said he had switched away from Fedora because it was to buggy but talking to him it turned out he never actually told us that about his problems. When I told him that we would be happy to take his bugreports and he seemed to see the light. He promptly told me he would give Fedora another try and I told hm that we had a Beta release coming out soon if he was up to helping us find problems before they tear him down which he was.
Our bug reporting page on the wiki is a bit anemic. It could be much friendlier with a step-by-step approach that included screenshots. (No, I'm not concerned with screenshots in the wiki, as I would in formal docs.)
Interestingly, the search on "bugs" on the wiki brings up the "Bugs" page which has been used as a redirect to the BugZappers (Triage) team. There's nothing wrong with that, but a "Reporting_bugs" page would break up the search properly and allow users to be shunted to the right information to help them report problems.