Years ago when I was learning about the joy of Mutt, I got some pretty
rude replies to my questions. They were on the order of "this is about
Mutt, not Sendmail". Now, when a noob posts a question or comment,
he/she is usually frustrated and possibly can't find help anywhere. A
few sympathetic words and directions to where help can be found is much
better than "Comment rejected. Stop bothering me!"... not to suggest
that this is what a rejected comment looks like, though even a polite
rejection kind of reads that way to a frustrated newcomer.
On Sat, May 16, 2020 at 02:42:05PM -0500, Gregory Bartholomew wrote:
I've been randomly checking the magazine's dashboard and
approving comments
as part of my editor duties, but I saw one from Paul that has me wondering
if maybe I should be rejecting more of them.
Paul said something to the effect of "this isn't a support forum". And
that
makes sense to me -- we don't necessarily want all the problems advertised
on the magazine. At the same time though, I have rejected some comments
just because they were low information, excessively critical/negative, and
repeated what had already been stated (in a better way) by others. But then
the commenter sent another comment complaining/asking why his/her comment
had been rejected. I think Red Hat's motto is "be open", so I'm not
quite
sure how to handle some of these situations.
I think it would be a nice feature if there were an option to have the
rejection message say something like "Please direct support-related posts
to
https://discussion.fedoraproject.org/". Maybe such a feature exists and
I'm not aware of it?
Just tying to make sure that I am handling this part of the job properly.
Thanks.
_______________________________________________
Fedora Magazine mailing list -- magazine(a)lists.fedoraproject.org
To unsubscribe send an email to magazine-leave(a)lists.fedoraproject.org
Fedora Code of Conduct:
https://docs.fedoraproject.org/en-US/project/code-of-conduct/
List Guidelines:
https://fedoraproject.org/wiki/Mailing_list_guidelines
List Archives:
https://lists.fedoraproject.org/archives/list/magazine@lists.fedoraprojec...
--
Dale A. Raby
Buy my books: The Wives of Jacob, Book One, In the Beginning..., The
Post-Apocalyptic Blacksmith, 777 Bon Mots for Gunslingers and Other Real Men.
Available from most online book sellers.