Hi all,
So let's look at 5 tickets and rate them using the following categories :
* low-trouble, medium-trouble, high-trouble
* low-gain, medium-gain, high-gain
Trouble : ?
Gain : ?
Let's also use this thread to ask questions and clarifications if needed. Also if you have any ideas or feedback on how to improve that process I am happy to hear about it :-).
Thanks
Clément