On Sun, 20 Nov 2016 04:49:54 +0000
Liam <liam.bulkley(a)gmail.com> wrote:
...snip...
Just for bug reports submitted via abrt (or whatever might replace
it), might we not offer an opt-in service whereby the reporter can
communicate with the developer uniquely via a per bug token. The
point of all this is to provide a seamless way for casual users to
report bugs and remain in contact.
Well, we already have bugzilla that both reporters and developers can
communicate on (and also anyone else who is interested).
The biggest change this would induce, and the reason for the opt-in,
is that when someone triages the report, they have a direct channel
to the reporter via a blessed system notification (assuming the
reporter doesn't have a static IP, this would require a phone home to
update the ticket with the current IP, though that's not the only way
to do this, but these are implementation details). It's the system
notification that is the big difference, and that's the thing which
is most likely to get a casual user's attention.
What do you mean by 'system notification' ? Some direct pop up dialog?
That could be pretty anoying.
Yes, this is a big change, though the development side isn't
that
complicated, at least from the user to the Fedora side of matters
(though, from there, I admit I'm not positive how the bugzilla side
would work). It may not even be worth it if the resources don't exist
to fix the reported issues.
What it does, imho, is something similar—possibly better—to
Windows/macos by providing well integrated service support. It might
even be desirable to, eventually, provide a way for a developer to
ssh in if the problem is particularly unusual (but for that i think
legal would need to be pretty involved) and it doesn't require an
account to be created. As it has been mentioned before when this
topic has come up, creating an account is rather more onerous than
some think, since it's not just the steps involved, or that the
person will have yet another account to keep in mind, but that last
extra bit of the positive potential barrier they must overcome if
they want to report their problem. It's this group—casual users
unlikely to have a bugzilla account—who I think is likely the largest
group, and I feel we've not done as much as we could to embrace them.
One thing we are planning on doing for them soon is to allow them to
login to bugzilla via their
fedoraproject.org account. Of course then
they have to make one of those if they don't have it, but they won't
need to also make a bugzilla account. Might help some folks out.
kevin