Hello all,

I think the guide to make tickets should be improved.  I helped a friend to create his ticket on EMEA swag and I had to ask Nemanja to be sure my own ticket was fine. While in LATAM I saw many horribly made tickets that got rejected just because we couldn't figure out what it was about or how it was related to Fedora.  So I guess that either people isn't reading or they're reading but guidelines aren't clear enough.

My 2 cents, Sylvia



On 07/12/16 10:26, Joerg Simon wrote:
Am 06.12.2016 um 17:19 schrieb Giannis Konstantinidis:
How frequently does your CC get maxed out? Have we tried asking RH for a raise on the limit?
around every 2-3 month ... depends the seasons - raising the limit would
imho only the third best choice but the only that was not dismissed yet
(i have personally no problem with the limit but it is one reason why
sometimes things take longer)

because i think the better alternatives would be
1.  more Credit Card Holders (what if i get eaten by a Raptor?)
2.  in-between recharge of the card if it is at the max

but let´s see how it goes now that Bex can help out from time to time

I see. Then we should probably be updating our guidelines, so that ticket reporters would follow a specific procedure when asking for payments. I am willing to work on this.
the very simple requirements i need are already stated here
https://fedorahosted.org/emea-swag-tracking/
####
Please help us making the reporting for your reimbursements easier

Please attach receipts/invoices as a pdf! Not as a imagefile!
Please do not aggregate tickets or collected invoices - we have to split
this for reporting again!
And please remember that we can not always search your paypal accounts
from the history tickets, so please just add them to your requests
###

cheers Joerg