I like the thought of a ticket system myself.  Just need to figure out a way to place someone active/inactive or maybe even assign time frames for each ambassador.  for example 8-8 EST.  8-8 CST.  ex.  Another option would to be set up mailman and assign ambassadors in a region. 

Bill Nash

On Wed, Aug 9, 2017 at 8:42 PM charles profitt <fedora@cprofitt.com> wrote:
On Wed, 2017-08-09 at 10:43 +0200, Brian Exelbierd wrote:
> For the third time I have been approached by someone trying to
> contact "the Ambassadors."
>
> I am not sure if the answer I am providing is correct.  I am
> suggesting the following procedure.  I am not happy with it because
> it is very complicated and full of friction.  I am also worried that
> because I made it up, it is wrong.  I haven't found a simple "contact
> us" page that seems to make this clear to me.  Where is it?  I figure
> I've missed it.

[snip]

> regards,
>
> bex


I paused a long time after reading this thread... my mind wandered here
and there on how to approach this.

My first thought that a 'help desk' like system could be put in place
that would take care of sending the 'request' to the Ambassador's list.
Then anyone on the list could claim the ticket. That would make a one
stop shop for the person looking to make contact. It would reduce
complexity and eliminate the chance that the ambassador contacted was
inactive or just too busy to assist.


I also looked at many of the ideas given and wanted to give my thoughts
 on the Ambassador Wiki Page:
https://fedoraproject.org/wiki/Ambassadors/MembershipService/Verificati
on

I am in the US, but I immediately realized there is an issue with
larger countries (geographically speaking). Looking at the United
States list I am confronted with 99 names and I have no idea what state
they are in. I also have no idea if the ambassador is active or not.

It would be fantastic to have a system that listed the state, region,
etc of an ambassador (assuming they are willing). It would also be
helpful if the list could dynamically tie in to the FAS account system
to know if an ambassador logged in to their account in the last 'x'
period of time to show as active or inactive.

Charles_______________________________________________
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William "Bill" Nash
Project Manager
(972) 372-4557 | wrnash1@gmail.com