While RTFM is always best option. But initially I have struggled a lot to understand ACI stuff :-), and I am no expert on that yet.

if you like some examples then,

You could design it many ways, one way could be, 

1. Create an Organization unit say Service Team,
2. Create a Service_manager uid, or make any one of the Service Team member that.

If you have all Linux/Unix system, then you could have POSIX group called "ServiceTeam", 

The ACL will look like this. 

aci: ((target="ldaps:///ou=Service Team,dc=example,dc=com) version 3.0; acl "Support Manager"; allow (all) userdn="ldaps:///uid=support_manager,ou=people,dc=example,dc=come";)

Basically aforesaid ACI stating, if you login as uid=support_manager, you have allow(all) access to Service Team Organization unit.

I would recommend to use GUI and copy paste the ACI, because GUI does not allow all kind of ACIs.

Thanks,
Chandan

On Tuesday, March 12, 2013, Mark Reynolds wrote:
Elizabeth,

Please look at:

https://access.redhat.com/knowledge/docs/en-US/Red_Hat_Directory_Server/9.0/html/Administration_Guide/Advanced_Entry_Management-Using_Roles.html

Regards,
Mark

On 03/12/2013 10:46 AM, Elizabeth Jones wrote:
Can anyone point me towards any documentation or examples on creating and
using roles? I am hoping to set up a role for our service desk users so
they can add/delete users, but I need to have them login as themselves so
we can track them. I have an aci that I created that would allow them to
do this but I don't want to put the aci directly on specific user accounts
if i can avoid it.

thanks -
Elizabeth J


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